Business Etiquette at a Professional Meeting
Posted by Liz Taylor Sep 29, 2014
I was recently hired by a firm who expressed complete frustration over the lack of manners during business meetings. When you are conducting a meeting with your employees or clients, please consider the following 8 tips:
- Be punctual. If the meeting starts at 10 am, expect to be seated 5 minutes early.
- If you are hosting the meeting, have plenty of bottled water and coffee on hand.
- Make proper eye contact. If you are with one person, make eye contact about 80 percent of the time. If you are with more than one person, look at every individual throughout your meeting so all members feel included.
- Avoid looking at your watch. Budget the appropriate amount of time for your meeting so you aren’t worried about next appointments or events.
- Leave your cell phone behind. The last few companies who’ve hired me have all discussed the rude behavior of cell phones in meetings. Leave your phone off the table if you must have it with you (discretely place it on your lap utilizing the silent feature).
- Be present. Avoid daydreaming, playing with your hair, crossing your arms or slouching. Have a positive attitude and impressive posture.
- Move the ball forward and always set the next step. Follow up on all items within 24 hours if possible.
- Send a thank you note. If you had a great client meeting and want to show appreciation, send a note to enhance your professionalism.
“How refreshing and timely. From the texting generation to the baby boomers—the art of etiquette is sadly disappearing. Whether you just need a touch-up or a full immersion, Liz, is the person to teach you the skills to appear confident, elegant and professional in any business situation. Her energetic and engaging style will make this one of the most enjoyable seminars you have ever taken! Liz is awesome!”
—Chuck Bokar, Principal, Design Resource Center
“Absolutely superb! Liz has an amazing knack for presenting her concepts in a thought-provoking and clear style. Her ideas and suggestions would enhance anyone's ability to bridge the gap between business and etiquette. She clearly has a deep understanding of not only the topic, but the thought processes that go into creating better interpersonal relationships out of socially awkward situations. I highly recommend her and her coursework...she will help your business!”
—Brad Guck, District Manager, Administaff
“Liz, Thank you so much for coming to Indianapolis to help us grow our skills as professionals and as people. Your presentation helped us address issues with grace, candor, sensitivity – as well as fun! You were fabulous!”
—Betsy Hamlett, Director of Sales for Kenra, Ltd.