Email Etiquette

6 Quick Tips on Email Etiquette

Posted by Liz Taylor Sep 20, 2011

How many emails do you receive a day? How many of those emails come from people that you only really know via email?

Most of us have jobs that require us to interact with prospects, colleagues and clients that we’ve never actually met in person. Email Etiquette is a critical aspect to how perceptions are formed in today’s professional settings. To help you convey complete professionalism via email, here are six quick and easy tips:

  1. Put in the “TO” last. This will allow you time to proof your email twice and make sure it’s good to send off. Nothing is worse than sending an email prematurely.
  2. Make your subject line matter. It should succinctly tie together the body of the email so the reader knows what the email is pertaining to.
  3. Easy on the ALL CAPS. It comes across to the reader that you are shouting, yelling or angry.
  4. Proof your email twice. Re-reading your email will allow you to catch little typos, spelling or grammatical errors you’ve made.
  5. Cut the emoticons. Smiley faces don’t belong in business email.
  6. Answer emails within 24 hours. It is considered bad form to wait more than 24 hours before responding to an email. If possible, respond by end of business day.


← Back to all posts


“How refreshing and timely. From the texting generation to the baby boomers—the art of etiquette is sadly disappearing. Whether you just need a touch-up or a full immersion, Liz, is the person to teach you the skills to appear confident, elegant and professional in any business situation. Her energetic and engaging style will make this one of the most enjoyable seminars you have ever taken! Liz is awesome!”

—Chuck Bokar, Principal, Design Resource Center

“Absolutely superb! Liz has an amazing knack for presenting her concepts in a thought-provoking and clear style. Her ideas and suggestions would enhance anyone's ability to bridge the gap between business and etiquette. She clearly has a deep understanding of not only the topic, but the thought processes that go into creating better interpersonal relationships out of socially awkward situations. I highly recommend her and her coursework...she will help your business!”

—Brad Guck, District Manager, Administaff

“Liz, Thank you so much for coming to Indianapolis to help us grow our skills as professionals and as people. Your presentation helped us address issues with grace, candor, sensitivity – as well as fun! You were fabulous!”

—Betsy Hamlett, Director of Sales for Kenra, Ltd.

All testimonials...